FAQ

Answers

01. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop without creating an account.

However, register with us and you’ll be able to enjoy the following benefits:

Track your orders and review past purchases
Request a return directly from your account
Add sold out items and products you love to your Wish List
Preview our new collections
Save your address and card details so you can shop even quicker next time

Please click the user icon in the top-right hand corner of the page. It will read “Login to your account” when you hover over it.
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03. WHAT IF I CAN’T REMEMBER MY PASSWORD?

Please click login from the homepage and click “FORGOT PASSWORD?”.
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04. WHAT FORMS OF PAYMENT ARE ACCEPTED ONLINE?

We accept major credit cards, digital wallets, and other standard online payment methods.
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05. WHAT PERSONAL INFORMATION IS COLLECTED?

In order to use certain features of the site, we may collect or you may be asked to provide your contact details, billing information, and recipient information. More information, including how this information may be used, is available in our Privacy Policy at fashionshow-us.com/privacy.
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06. HOW IS MY PERSONAL INFORMATION SAFEGUARDED?

When you place an order or access your account information, we use encryption technology to protect your information from unauthorized use. In addition, we take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.
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07. HOW DO I FIND MY CORRECT SIZE?

There are size guides available on product pages.
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08. HOW CAN I CHECK THE STATUS OF MY ORDER?

If you have a registered account with us, you can follow the progress of your delivery by logging into your account, selecting Order History and navigating to the order in question.

If you don’t currently have a registered account with us, you can select the “Track My Order” link in our site’s footer, adding the requested information to locate a record of your order.
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09. WHEN I PUT SOMETHING IN MY SHOPPING CART, DOES IT MEAN THE ITEMS ARE AVAILABLE?

Item availability is checked when you complete the purchase and your order is processed. Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability.
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10. HOW DO I CANCEL MY ORDER?

Orders for items available for immediate purchase cannot be cancelled or modified once they have been placed. If you would like to return your item, please refer to our return policy.
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11. DO YOU OFFER A REPAIRS SERVICE?

Please note that we do not manage repairs for items purchased from third party sellers, authorized resellers, or department stores. You will need to contact the business that facilitated the sale to discuss repair or return options.

If your item was purchased from one of our own boutiques, please reach out to that boutique directly to discuss repair options.

If your item was purchased directly from our site, please contact Customer Service via the contact methods listed on our site. Items evaluated for repair must be within a certain period from purchase.
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12. HOW DO I AUTHENTICATE A PRODUCT?

All items purchased from one of our own boutiques or from our website are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified.
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13. WHAT IS YOUR EYEWEAR WARRANTY?

Our eyewear is offered with a manufacturer’s warranty from the invoice date against manufacturer’s defects, defined as the breaking of solder or weld points, discoloration of finishes not associated with normal wear, loosening of embedded hinges, etc., and any ancillary part or detail of a frame that is defective. Abused eyewear will not be warranted under any conditions. Please contact our eyewear service team via the information provided on our site for more details, including any questions regarding repairs and replacement parts.

If your eyewear was purchased from an optical shop or optometrist office, please connect with them first; they will have a separate channel for you to address your eyewear inquiries.
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14. WHAT ARE YOUR RETURN AND EXCHANGE POLICIES?

RETURNS

Products ordered on our website may be returned within a certain number of calendar days from the delivery date, as long as the product is not marked as final sale or certain non-returnable categories. Returned products must be in their original condition, unused, unwashed, unaltered, with all tags attached and in the original packaging. The original invoice must be provided with any return. To ensure footwear is eligible for return, please try it on while standing on a carpeted surface. Footwear must be returned in its original shoebox, with any dustbags, cards, and packaging intact. Product boxes, including shoeboxes, are not to be used as shipping boxes.

To create a return for an eligible order, check the status of your order. You can select “Return Order” at the bottom of the Order Status page. You may also contact Customer Service via our site for more information regarding returns.

EXCHANGES

To exchange a product, please contact Customer Service. If you received an item as a gift from our website, you may exchange it for another item of equal or greater value within a certain number of days of delivery. The gift recipient must pay the difference in price. Please contact Customer Service.

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale items, and other non-returnable products. Please see our terms and conditions.

CONTACT US

Customer Service is available at regular business hours. Please reach out via the contact options on our website.
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15. WHAT ARE YOUR SHIPPING METHODS AND COSTS?

We offer complimentary standard shipping on all orders.

Delivery options with varying delivery speeds may be available for an additional cost.

Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to check the estimated arrival of your order.

Please make sure to include a valid shipping address at checkout, one in which you can best ensure your order’s safe delivery.

We cannot ship to certain address types such as post office boxes or freight forwarding addresses. We also cannot ship to some territories and possessions.
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16. IS SALES TAX APPLIED TO MY ORDER?

We charge applicable taxes for online transactions based on shipping address and as required by law. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped.
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17. INTERNATIONAL SHIPPING

At this time, shipping options may be limited. Please check our site for updates or contact customer service for more information.
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18. HOW DO I UNSUBSCRIBE FROM EMAILS?

Within our email communications, you will find an option to be removed from our email list. Select the corresponding link and follow its prompts.
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Sign in to your online account using your current email address and password. Once you have successfully signed in, you may change the email address by clicking on “Edit Your Account Information”.
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